Gymquasar is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.
This policy is effective from 01/10/2020
Our legal basis for processing your personal data
Current data protection law sets out a number of different legal bases for which we may collect and process personal data. These include:
Consent: We can collect and process your data having gained your explicit consent for doing so.
For example, where you have ticked a box to consent to receiving email marketing.
Contractual Obligations: We may need your personal data to comply with our contractual obligations.
For example, where we collect address details in order to deliver your purchase.
Legitimate Interests: We may use and process some of your personal information to conduct our business and pursue our legitimate interests, in a way which does not materially impact your rights, freedom or interests.
For example, we will use your address to send you direct marketing information by post, informing you of our products or services.
Legal Compliance: We may need to collect and process your data if the law requires us to.
For example, to respond to requests from government or law enforcement authorities.
The information we collect
Gymquasar collects data to provide order / transaction information and to improve services for our customers.
We use information that you give us when joining as a customer, as well as information that we get from your use of our services.
This information may include:
Name and job title
Contact information including telephone number, mobile number and email address
Location information such as business address and postcode
Information relating to customer product purchases made
Information relating to customer web store purchases, screen sizes and internet enabled device types
Details of your consent to receive email marketing
Details of your interactions with us through our sales and customer services departments or online support tools
Information provided by a third party, where you have given permission for them to share with us the information they hold about you
What we do with the information we collect
We use this information for the following reasons:
To process orders and payments that you make using our website or that you place by contacting our sales department
To deliver on and improve the products and services that we offer
To help ensure that our systems are secure and maintain continuity of service
To protect our business and your account from fraud and other illegal activities
We may periodically send promotional emails about new products, services, or special offers or other information which we think you may find interesting using the email address which you have provided
Our email communications may include user click tracking explicitly for the purpose of measuring the effectiveness of our electronic communications
From time to time, we may also use your information to contact you for our customer research purposes. We may contact you by email, phone, fax or mail. We use this information to customize the website and services according to your interests
How we look after your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
Where the organization engages third parties to process personal data on it's behalf, such parties do so on the basis of written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and organizational measures to ensure the security of data.
We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
We may retain a ‘suppression file’. This will contain minimal data and will be used to ensure we do not market to individuals who have withdrawn their consent to being contacted or marketed to.
We will regularly screen our data to ensure that it is erased after the purposes for processing the data have concluded.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to help safeguard and secure the information we collect online.
All requests sent to our web servers are logged with an IP address. For logged-in users this IP address is also recorde